TELKOM STORE CENTURION MALL

Very bad service!!!!!!! TELKOM STORE CENTURION MALL

I inquired in store on the Sunday 28th of June for a new cellphone. It took about 40 minutes because the finger scanner did not work. I signed everything and was told that they will send it to head office to get manual approval and that will take about 2 -3 days. There is no way of getting hold of the store so you contact the Telkom Direct store and speak to a consultant who can only tell me everything was approved and someone will call me to collect the new device,I am in Pretoria south so I can't travel to Centurion everyday. After waiting the whole week I did not hear anything. Then suddenly Friday afternoon on the 3rd of July I received a call saying that I can come in and collect my Huawei Nova T5. Luckily I was in Centurion that time. Standing in a queue for 45 minutes I get to the counter,only to hear that they called the wrong client and they don't have stoc****!!!!!!! I have been calling every second day since the 6th of July to get some information and NO LUCK AT ALL! I haven't received a call or heard anything regarding my new device. Today is the 12th of July and NOTHING yet!!!! This is very very BAD service from a provider and I am currently a Telkom client(have been for many years) and seriously considering moving to a new network.

Mr JP Roux *** ***