Telkom store can't help with fault tracking

I went to the Telkom shop in Tygervalley to try and get help on my ADSL and Voice line that is down since 2015/10/02.<br> <br> The personnel in the store where unable to help me. I was told that they can't access the fault tracking system from inside the store.<br> <br> This makes it very difficult and expensive to track a Telkom fault when your Telkom line is not available.