Telkom stops service - I must now pay unexplained bills

1. 22 October 2019 – landline service stopped working. 2. 22 October 2019 – fault logged with Telkom- ref ***3. 3. 22-25 October 2019 – my wife and I followed up with your call centre and even spoke to a manager, who could not indicate when the fault will be resolved. 4. 26-30 October 2019 – no feedback was received from Telkom on progress of the fault. 5. 30 October 2019 –I contact your contact centre again and was informed by the consultant that cables were ****** and will not be replaced (see email below). The only official communication I have received from Telkom in this regard. I was then advised I should contact Sales department on the options available to me. 6. 31 October 219 –I contacted your sales department but they said they could only assist me as a new customer and not an existing customer. They indicated that I must cancel my ADSL service from Axxess. I was then asked to 10213 option 1 , 3, to be handled as an existing customer. The consultant at 10213 could only assist with the costs of the Wireless costs and indicated that nothing could until the ADSL service with Axxess is cancelled. The consultant could also not help with how long I had to make a decision on a way forward. While on the phone with the consultant, I received 2 sms’s informing me the I have decided to move to Wireless service, which I never agreed to at any point. The consultant informed me that I am being forced to Wireless. I asked the consultant for the costs related to being forced to the Wireless service and she indicated that she does not have that information and I must wait for a call for someone from Telkom. 7. I then proceeded to cancel the service, I was no longer receiving from Telkom, as Telkom request. 8. I paid my October bill and I was informed, I would be credited for days I did not have service. 9. My November / December 2019 bill then showed a credit. 10. My January 2020 bill then reversed all the credits and I now owe Telkom R34.00. I contacted the call center and they said it was system generated and there is nothing to resolve. I indicated I would like to lodge a dispute but the agent said she would be fired if you lodge a dispute. She said she would request a call back. I then received an SMS that the issue is resolved. 11. Nothing is resolved, I am not happy about the bill for a service that Telkom decided to stop themselves.