1 reviews | Active since Oct 2014
Telkom - Stop taking money from people's account with premission
To whom it may concern
I would like to start buying saying I hope I get a reply and that the matter will dealt with professionally.
My wife's contract with telkom has come to an end. A consultant from telkom called her and requested an upgrade.
My wife had said that she will have to look into an upgrade and requires additional time to do so. The consultant then requested that if she doesn't want to upgrade, she must then convert her contract to a 'month to month 24 months contract'.
This option does not make sense to me. It does not exist. Non the less the wife said no to this type of agreement.
A few min later after this call, a confirmation call comes through and again the wife said no to it as she needs to do her research.
Why are people being forced into such agreements when they have said no. I had gone into a telkom store to confirm status and was told her account is locked as she is on a 24 months contract.
Stop forcing people into agreements they do not want, this is ********** and this consultant needs to be found and dissaplined for such actions if trained.
Telkom I want this sort out asap. Undo this contract now.
Am i going to get a response or any sort of help from you?
What I do not understand is that for a sales department there is always a consultant who answers and when a telkom customer has a query, we need to deal with an answering machine?
And this answering machine of yours doesn't help me at all'.
I have been dialing 081180 and 10213. I have also emailed upgrades at telkom, but no one can response to me with the corrective actions to follow? Why so unprofessional?
Yours sales depart is always full of people that readily want to get sales, but when it comes to queries, this answering machine of yours doesn't help me at all. why is after sales so poor? Is telkom being audited on their customer satisfaction or are unhappy customers like myself being hidden?
Additionally, I have been to a telkom store in Galleria, and they have said to me that because the original deal was an online deal, they cannot do anything from their side, I will have to work with telkom online. When I phone telkom online I get told that cancellations can only be done by sending an email through, which was done. The contract was incorrectly upgraded, what can I do to sort this out?
I just need a way forward, may i please please please gt some support.
Thank you
Am i going to get a response or any sort of help from you?
What I do not understand is that for a sales department there is always a consultant who answers and when a telkom customer has a query, we need to deal with an answering machine?
And this answering machine of yours doesn't help me at all'.
I have been dialing 081180 and 10213. I have also emailed upgrades at telkom, but no one can response to me with the corrective actions to follow? Why so unprofessional?
Yours sales depart is always full of people that readily want to get sales, but when it comes to queries, this answering machine of yours doesn't help me at all. why is after sales so poor? Is telkom being audited on their customer satisfaction or are unhappy customers like myself being hidden?
Additionally, I have been to a telkom store in Galleria, and they have said to me that because the original deal was an online deal, they cannot do anything from their side, I will have to work with telkom online. When I phone telkom online I get told that cancellations can only be done by sending an email through, which was done. The contract was incorrectly upgraded, what can I do to sort this out?
I just need a way forward, may i please please please gt some support.
Thank you
Telkom, I never thought treating a customer like this was ok.
Telkom, I never thought treating a customer like this was ok.