TELKOM STOP *****ING MY MONEY - UNAUTHORISED DEBIT ORDERS

I ordered a router beginning of March, I told the consultant it was urgent, she said it will be delivered within 3 to 5 days. The router only got delivered after 6 weeks. I rejected the delivery as I had already got another router from another network. Now telkom keeps debiting my account. I don't know why. I NEVER TOOK THE ROUTER OR ACTIVATED IT, but my money is being ****** every month. I've been reversing the payments and reported the case. I have two case numbers now yet no one has called me. I AM SO IRRITATED BY THIS!!!!!!!!!!!!! Someone must call and explain.

I want my money and for this account to be canceled. Why am I paying for a service I don't use???