TELKOM STOP SERVICE WITHOUT ANY PRE NOTICE

Dear Customer. Kindly note that due to non-payment your account *** is in Collection and your service has been suspended. To restore your service, please register or log onto Telkom website to make payment. Please do not reply to this Email. Regards, Telkom SA Dear Telkom Customer Service,

I hope this message finds you well.

We have consistently paid our broadband charges via direct debit from our FNB account without any issues. We have never missed a payment, never had insufficient funds, and never received any notice of a problem. Additionally, there have been no changes to our bank account.

Recently, we were informed that payments must now be made manually, and our data service was suddenly stopped. This situation has caused significant inconvenience, and we are concerned about the disruption to our service.

Could you please urgently address this issue, reactivate our broadband service, and ensure that future charges are automatically deducted from our FNB account as they were previously?

Thank you for your prompt attention to this matter. We look forward to a swift resolution.

Sincerely, JAMES LI