TELKOM STOP ROBBING PEOPLE!!!!!!!!!!!!!!!!!!!!

Yesterday 27/12/2022 at 20:04pm, I called the telkom customer care line as i was having issues with my router. The lady i spoke to advised me that i have 26gig data (LTE), she advised that i must take out the sim card on the router and reset it and it worked. Shortly after that we had load shedding and my phone was off and i switched it on this morning. We had loadshedding again from 6-8am, i called telkom at 10:04 as i was struggling to connect since the power came back. Nicole Alan advised me that i have ran out of data, how? if my phone was off from last night to this morning. I have asked her to check what happened she advised me she cant check, i have asked her to put me through to the team leader or someone that can, she advised that they are not allowed to, i asked for a office contact number and/or email, she advised me she is not allowed to give the details out, i must wait for someone to call me "during the course of the day" and once again she cant confirm when that will be.... i am at work and need to use the router to work, why am i being ******? Telkom what happened to my 26 gig data? which by the way your consultant is unable to help me? are you guys robbing people of their hard earned money? how do you explain 26 gig just disappearing over night???? you can check my phone usage, you will see that it was off, router was on but not connected, you can check that as well, while at it you can listen to the call i made at 20:04pm yesterday 27/12/2022.