TELKOM STOP DE*****ING ME AND PAY BACK MY MONEY

I entered into a 24 months mobile contract with Telkom in February 2017 and I asked for permission to settle the balance in January 2019. It was a run-around process, as usual. I finally settled the outstanding monies and my request to cancel the contract was approved, as I have been constantly sending reminders that I do not want to continue with the contract after the end date. On 15 March 2019 there was a debit order of R234, the monthly contract fee and convinced myself it was an administrative error from Telkom's side and I reversed the money into my account. There was another debit order on 15 May, I reversed the money again and another one on 15 June. Please take note the agreed date for debit orders was any day from the 28th to the last day of each month during the contract period, I never agreed for the 15th. Please also take note of the fact that there was no debit order for January (as the settlement took place in this month), February and April. I went to the Telkom store in Pinelands/Mutual Park and they were unable to assist. All they told me was "the accounts people are not based in the store", each and every time I referred an account dispute to any Telkom store, the people wouldn't take any responsibility nor willingness to assist. On Friday 14 June, another debit order went through and I went to Telkom in Pinelands/Mutual and explained my frustration, they logged a call and promised that a Telkom agent will contact me, I'm still waiting for the call. They are not taking this matter serious.

PLEASE STOP THIS NONSENSE AND PAY BACK MY MONEY.