Telkom stoops to gross misrepresentation and *****

I diligently paid through a 24 month data contract when i received a call from a Telkom sales rep. I was offered a data bundle increase for an additional R45 per month. I agreed on the explicit understanding of no new contract. I asked the rep to confirm this - twice! He did. Clearly in reterospect, he knew full well that he was, contrary to his assurances, attempting to bind me to a new 24 month contract. I wasted an entire morning at a Telkom retail centre to establish this. This is utterly deplorable. That a business of Telkom's stature can seemingly allow blatant misrepresentation and stoop to this slime-sucking level of doing business is utterly deplorable. I have called and called over nearly 3 months and notwithstanding numerous referenced assurances that the matter had been escalated and that i could expect a return of call- lo and behold - finally a call to suggest there my have been a ''misunderstanding''.