Telkom stole my money…AGAIN

My contract account in query is ***

I have a 20gig contract package with telkom amongst other 2 contracts ive had for over 3 years. This 20gig package is 199 per month but my july bill was charged 699.

Ive called telkom 3 times about it and all times no assistance: 1st call i had the lady said she will call me back as i advised i do not have an open contract all my contracts are capped how did i get billed extra she said if she doesnt call back her supervisor will…neither did.

2nd call the guy said he has requested for my call when talking the contract but no feedback has been receieved.

3rd time which is now. Before the consultant Siyanda Buthelezi so rudely hung up on me . He said there is no fault i can log because the data was used by me. I asked who gave me this data to use he said telkom contracts come standard of extra credit limit and i asked who told me about this? He advised the sale was supposed to be done with that information so i said then that sounds like a telkom fault why am i paying for lack of information and he said i should've asked. I asked him to put all of this on email for me, at that time he just hung up as i was explaining that i know how to manage account limit on my cellphone contract but ive never done or asked for it on any other contract of mine.

I am so sick and tired of telkoms bull****. This is absolutely disgusting! This is not the first time im being billed incorrectly and it always takes 600 tantrums before it gets sorted out.