Telkom stole my money

I've purchased airtime from Telekom through Absa app on the 4th May 2020..It's 20 days later and I've not received my airtime. .My bank did an investigation and proved that Telkom has been paid at the time of purchase. .BUT Telkom is giving me the run around. .Almost no customer service and help. Every time I've called them ...I get told they will escalate. ...I'm now sick and tired of their excuses. . WITH THIS KIND OF SERVICE IT'S NOT SURPRISING TELKOM IS STRUGGLING. .MOST PROBABLY THEY WILL END FAILING AND SELLING OUT. . PEOPLE OUT THERE. .BE CAREFUL WHEN PURCHASING FROM THEIR SITE DIRECTLY. IF THEY ROB A THOUSAND PEOPLE OF R200 A DAY. ..THAT'S 200 000 I WILL BE PUTTING TELKOM ON EVERY SOCIAL MEDIA PLATFORM SO THAT THE WHOLE COUNTRY WILL KNOW AND MAYBE CONSIDER MOVING TO BETTER MORE RELIABLE NETWORKS