Telkom stole my money!

I need to express my disappointment with the overall service I received at Telkom Killarney. I visited the branch to cancel a recurring R45 contract that should have been terminated two years ago. Despite my efforts to contact the call center, I had no other option but to physically visit a branch. The consultant assured me that the contract was canceled with no further action needed from my end. However, the following month, Telkom debited my account twice, and I promptly reversed these charges as I no longer had any association with Telkom. Subsequently, I was debited again with no explanation, and I was unable to reach the call center for clarification. After reversing the charge once more, I was shocked to learn that I now have an adverse record due to the reversals. Despite confirming the cancelation of my contract, Telkom claims that I am liable for charges and payments that I should not have been billed for. This situation is unacceptable, and I expect a prompt and satisfactory resolution.