Telkom stole my money.

Horrifying! Telkom has the worst customer service I have ever encountered! My contract ended Aug 2018. I cancelled the contract Jan 2019 yet I am still being billed for the service after cancelling and not actually having the service. I called Telkom to enquire about this. After holding for about 2 hours through a few departments I finally spoke to a consultant who told me their systems are down. The systems magically came back up after the manager assisted the consultant. The consultant then told me she sees the contract is cancelled and I should not have been billed but there is nothing she can do other than email the person who processed the cancellation and did not stop the debit order. This did not help me at all. I have not been contacted since. I still have not received my money back. I don't know if they realise that it is actually theft to *******ly take money out of people's bank accounts. These people have no idea how to provide a good service and they ***** your money after all that poor service. Disappointing!