Telkom stole my money?

So I’ve posted about Telkom a few days ago and still nothing from Telkom. I am phoning them everyday just to get my R990.30 back. Because of them my salon won’t be able to attend his 1st day in Grade R on Tuesday. I still need to pay a balance on his registration fees and this is money that’s telkom is keeping from me. My own money.

I made a R990.30 payment at PnP on the 20th using my easy pay number on my statement and on the 21st Telkom debited my account with. R990.30 as well.

I have now been calling after them for the passed few days, two weeks to be exact.

My emails get ignored and I’ve been in contact with a gentleman from Sea Point Branch who has assured me yesterday morning that my money has been allocated but in another account. His name is Brady Carr.

He actually **** to me because I called Telkom customer services and they disputed that and confirmed that they only see the one payment. His is this even possible???

This guy (Brady Carr, Sea point branch) just wanted me off his neck, sent me a case number and immediately after sending me the case number he said it’s resolved. That offcouse gave me hope that my son can now go to school should I get the money.

This morning I emailed Brady Carr again and he has no answers for me, instead he sends me another case number. To think I’m sitting with almost 10 case numbers and still nothing.

I am about to loose my freaking mind????????

How do I go about this please????