Telkom stole my money

I requested an ADSL line cancellation on 12 December 2017. I received no contact or confirmation and continued to be debited up until March 2018. I managed to contact Teresa Chamberlain, I explained that I should not be debited and I want a refund. Telkom still proceeded to send me notices that my account is suspended due to non-payment and further action blah blah. Fearing a bad credit score and personal implications I chased this up again in April.. May… June... I was told that my refund was credited back into my account and now I do not owe telkom any money. WHAT???????

Telkom, you owe me almost R 1000. Its 6 months later and still no help? I want my money back in cash for your putrid inability to merely close my account 6 months ago as I requested.

Oh, and you’re still sending me invoices!!

I want a full refund!