TELKOM STOLE MY MONEY

APP**** ONLINE FOR MOBILE CONTRACT - GOT SMS TO SAY DECLINED - NEXT MORNING GOT 1 TO SAY IT HAS BEEN PRE-APPROVED AND 3 DAYS LATER DEP OF R649.00 WAS TAKEN FROM MY ACCOUNT - THIS WAS ON 25/04 - TODAY I EVENTUALLY GOT THRU TO ASK WHAT HAPPENED AS I HAVE NOT RECEIVED ANYTHING - WAS NOW TOLD MY ORDER WAS DECLINED - SALES SAYS MOBILE MUST DO REFUND - MOBILE SAYS SALES MUST DO REFUND - SO TELKOM HAS OFFICIALLY STOLE MONEY FROM MY ACCOUNT - WHAT DO I DO NOW - OPEN A ******** CASE AT SAPS? I REALLY THOUGHT TELKOM HAS CHANGED BUT STILL IS A USELESS COMPANY TO DEAL WITH