1 reviews | Active since Mar 2017

22 Mar 2017, 17:08

TELKOM STOLE MY AIRTIME.

<p>I Made a call to Telkom at 2pm today. I found myself calling the department stores 4 times before someone picked up! I was then directed to call two numbers , respectively 10210 and 10213, I was placed on hold for a minimum of 8 minutes before someone assisted me. The assistants helped me with my problem for about 2 minutes before I was put on hold again for a further 20 minutes. I called a total of 5 times, being placed on hold for an average of 25 minutes each time. I spent 300 rands of airtime trying to ask for proper assistance. Unfortunately, I was not successfully helped as my problem is still not solved. On the contrast, Mweb has absolutely wonderful assistance, I was not put on hold for more than 2 minutes and I was assisted successfully. Thank you Mweb! </p>

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Replies (1)
Telkom
Telkom's reply23 Mar 2017, 09:09
Official

Good day Sidra ,

We apologize for the level of service you have received.

Please provide your detailed query that you need help with so we can further assist.

Your reference number is AI***.

Regards,

Busi

Telkom Social Media Team