Telkom Stole from me and won't return my money!!!

<p>1st.</p> <p>Telkom sold me a Huawei LTE contract under false pretenses so as soon as I realized this and without ever using or opening it, about 2 days after, I sent it back. They then refunded me the delivery money they debited and I thought that was that... Then a month later, they debited R275 from me for a Huawei account and when I called to get my money back, they endlessly passed me around between Telkom and their mobile section but NO ONE was ever able to resolve my issue. When and how do I get my money back?? This is ridiculous!!</p> <p> </p> <p> </p> <p>2nd.</p> <p> </p> <p>I have an uncapped 2mb line from Telkom which I pay R600p/m for and around may 2015 I called wanting to get it upgraded to 4mb, for which I got quoted about R790p/m. I accepted the deal and that was that. Fast forward to December 2015, I decided to downgrade my 4mb line back to 2mb because we had noticed no increase in speeds between the old 2mb line and the new 4mb. </p> <p>Now all this time, Telkom would only debit R600/R650 from me every month which lead me to concluded that they probably didn't process my 4mb upgrade to begin with and I should contact them ASAP and tell them never mind in case they were still working on upgrading my line. </p> <p>Around 10 days in the new year 2016, Telkom turned my Wi-Fi line off and when I phoned to find out why, I was told that I owed just under R3000 to get my line reactivated (which I paid). I found out that this was because I was being charged for both a 2mb line (which should have been cancelled) and a 4mb line when I decided to upgrade but only the 2mb line was active. I further found out that Telkom was only allowed to debit around R600 from my account for some reason and the rest was just being carried over hence the unchanged debit order amount. Furthermore, I was told that my actual monthly adsl cost was over R1000 which is ridiculous because I would never have agreed to pay that much for the internet.</p> <p> </p> <p>So I want to know why I had to pay just under R3000 to reactivate my line for a service I never actually received and why no one over at Telkom has been able to resolve my issues??? I've phoned Telkom countless times, each time having to explain my situation to no avail. I've gotten case numbers promising to follow up with my queries and the received text messages that my queries were resolved when no such thing had happened.</p> <p>The one time I got close to getting any answers was some call center lady found out that Telkom did owe me a refund but that cash isn't refunded, and it would be added to my credit.</p> <p> </p> <p>But how do I ever get any credit when my account is still debited monthly like clockwork??? </p> <p> </p> <p> </p>