Telkom stole 32GB of my data

Telkom has taken 36GB of my data with no record or explanation.

Yesterday at 10:23 at the Cavendish Telkom store, I confirmed (with ID and personal details) through the store employer that I have 36GB of anytime data available on my WiFi Router at home.

This afternoon (24hrs later) I am out of bundle entirely (zero balance). They see no extraordinary usage on their side. They also cannot show me any kind of proof that there was actually 36GB on my account yesterday... so either the system is faulty, in which case I want compensation for being misled, or the employee was lying to me about my balance.

I’d like my 36GB of data back, Telkom. I’m not waiting 7 days for a response.