TELKOM STINKS WITH INCOMPETANCE AND TOTAL DISRESPECT FOR IT'S CUSTOMERS!

Was on top domestic fibre package via vumetel 100mbs uncapped but was experiencing intermittent and poor data availability. Everytime you phone you get put through to some help agent working from home, noisy background, eating chips, kids crying in the background and very poor english. Even having a reference ***5 since 8 July you must everytime reconfirm ID, name, cell number, address, I had no internet for 3 weeks spent hundreds of rands calling 10210 using my own data and airtime and very to little help. AgaIn REF ***5 , Vumatel keeps telling me that the issue is with the ISP, There is IP adress issues, loop protection action logs and they need to clear IP adresses. My Router is connected without internet for 3 weeks I kept asking telkom to please speak to technical people to sort out this line. I spoke to Kamogelo, Lulama, Nledi, Raymond, Puzela, Jabulo etc all useless, Foe 3 weeks no dstv stream, no security camera, no internet I must buy data for my cell phone.. call again speak to David, get Vumatel ref ***9, they say again the expired licences need to be renewed by telkom, IP has expired, Telkom still not listening, spoke to Takalani, Professor, Reneilwe , Vumatel ref ***2. Kim from New planet 3rd party sent technician from vumatel to check line, issue on isp side, Sunday 20 July spoke to telkom billing Charlaine - told them if my line is not fixed I'm going to cancell my contract. I even went to telkom century city shop, service pathetic, asked if there is a technician that can check my router, told they don't work weekends. Went to game bought another router to test at home same issue, connected without internet, Monday I went back to telkom shop century city - spoke to Newman February, still no technician available, out of shop, nobody can help useless!!!!! I there and then cancelled my contract case ***3 logged. I wanted to be refunded 3 weeks of no service but instead was charged another full R800 PLUS for the month in advance. BTW in less then 24hrs I switched over to Afrihost and was on full internet on my existing Fibre line with no issues, TELKOM STINKS WITH INCOMPETANCE AND TOTAL DISRESPECT FOR IT'S CUSTOMERS!~ TOTALLY DISGUSTED.!!!!!!!!!!