Telkom stillbdeducting after I have cancelled my account

<p>On 19 July I spoke to a consultant at the call centre and I sent thru a cancellation form via email to Telkom. During the last week of July, I phoned Telkom 3 times and all 3 times their systems were down. 2 August I phone Telkom again to confirm that all is in order with the cancelation documents and the consultants tell me that it is not possible to confirm untill the line is cancelled after 1 month notice. This is absolutely ridiculous. I have the right to cancel my telkom line and I also have the right to feedback that everything is going according to the cancellation order. On 3 August I received confirmation of cancellation from my online complaint. The cancellation reference was ********** 57A with the line to be cancelled on 19 August 2016. On 15 August I received a bill/invoice from Telkom for line rental from 12 August untill 11 September 2016. I phoned Telkom immediately and was told that my complaint will be sent to the cancellation department. On 15 and 25 August I also sent another online complaint and was told that it will be escalated. I have phoned 3 times in thr last week of August and was not able to get any feedback! The debit order for the full month rental went off of my account yesterday. How can I pay for something that was cancelled. Everytime I phone Telkom customer care, they tell me that the cancellation department does not take calls and that they will escalate it. Yet, Telkom has deducted the full amount and I have not received any feedback after many times of complaining. The service from Telkom is absolutely appaling and this bad service is one of the main reasons for cancelling. I do not understand that a big company like Telkom does not have a department in place to handle this stuff. I am fed up and conveniently Telkom has no one I can contact directly in this regard.</p>