Telkom.. still waiting for my internet to get fixed !!

On the 20 April, I reported an issues with my ADSL line. I have no internet connection. Since then I have called the call center everyday, requesting for progress. And i am getting the same answer "the testing center is still testing your fault, once a consultant becomes available we will assign you fault". 5 days this fault is being tested ??? I have no missed 5 days of studying. I am unable to provide after hours support from home. I have asked the call center agent to escalate this and let me talk to someone senior. I was told that they are the ones that decided to escalate it and that there is no one senior for me to talk to !! Instead they will make an "URGENT" message on the system. But here is the best part. NO ONE contacts you back !!.. so far 3 urgent messages have been left on the system!!