Telkom "still waiting for adsl installation"

Hi, i have app**** for a new adsl line to be installed at my premises three weeks ago, two really ***********(contractor) technicians were at my premises. Friday 27 Oct the first technician came and just installed the point and said he was coming back, but never returned. left me with a dead line. i had to call in numerous times, and was told to make another appointment for installation. On Wed 1 November, the second technician came and just did a small test on line, drove around my block and came back, saying that there is water in the man-hole and that the underground cables are corroded. he then said he has to send it over to cabling department. and ever since then not a single word from telkom. when i check my track order it shows "checking our warehouse for stock". when will the cabling department come out?????? and why does telkom not update the customer as to what is going on with my order?????