Telkom still useless!
<p>I do not know or understand how these guys can connect a word such as communications to themselves. There is no servce, no follow-up nor closure to issues pertaining Telkom. The latest in our challenge is that we ran out of data close to month-end Oct, I purchased a 1G bundle which to date has not been used by Telkom yet we continue to use data. I discovered today that Telkom is now using our data for Dec already and have not used my purchased 1G data which is to expire the 1st of Dec....</p> <p> </p> <p>I am too tired to try and get Telkom to resolve this because their services is like the Bermuda Triangle; a bottomless pit for where customer service, urgency and results dissapear into..</p>
Hello delangef
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Noleen
Telkom Social Media Team.
Hello delangef
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
No response??
No response??
Good day.
Thank you for your post.
Please be advised that December data is not yet allocated. It is not possible that your connection is using December data bundles. Also note that your 1GB data bundle is actually the one that was used in your data connections from 17 October till 31 October.
Therefore your data connections are using the November monthly allocation data bundles because its the only data bundle that is available.
We apologize that the balance shows that 1GB is not used.
Kind regards
William
Telkom Social Media Team
Good day.
Thank you for your post.
Please be advised that December data is not yet allocated. It is not possible that your connection is using December data bundles. Also note that your 1GB data bundle is actually the one that was used in your data connections from 17 October till 31 October.
Therefore your data connections are using the November monthly allocation data bundles because its the only data bundle that is available.
We apologize that the balance shows that 1GB is not used.
Kind regards
William
Telkom Social Media Team
I am sorry but is there anything other than your comments that can prove this?? My supposed Dec data that should not be activated is down to 3.6G which is 400MB more than my supposed 1G data?
I am sorry but is there anything other than your comments that can prove this?? My supposed Dec data that should not be activated is down to 3.6G which is 400MB more than my supposed 1G data?
Dear Telkom, your Icasa case number: CAS-46091-X5V6D0
Dear Telkom, your Icasa case number: CAS-46091-X5V6D0