Telkom Still Useless

I have logged a Fault 9CRK160915 on the 16-09-2015 that was supposedly restored on the 28-09-2015.<br> The Fault was not restored and moved from Minimal speed and connection to none at all. A new Fault was logged on the 29-09-2015 603CRK290915. I have followed up numerous time without any success of resolution from Telkom. My most recent update was a sms informing me the Fault is now at there <br> Technical repair division on 3-10-2015. I have again followed up numerous times where the operators just informs me they have escalated. Technician on site 3-10-2015 supposedly will be resolved by 15-10-2015.<br> 4 weeks later and still they expect me to pay for a service not deliver as they can only credit the service after it has been restored.