AvdS
Angie van der Spuy
1 reviews | Active since Jul 2015
31 Jul 2015, 12:38
TELKOM STILL TO REPLY REGARDING REFUND!!
I would like to commend your call centre staff for always being helpful and friendly. HOWEVER: At the end of June 2015, I logged a call in store at Lakeside Mall regarding Telkom double billing me for 2 contracts after I only have one contract. This is a fact, there is no confusion here. I am owed approximately R 4000. Since July 6, I have phoned Telkom at least twice a week to find out what the progress is on this matter
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Telkom's replyOfficial
31 Jul 2015, 13:33Hello angievdspuy,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided shortly.
Your reference number is SM130284.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided shortly.
Your reference number is SM130284.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply31 Jul 2015, 13:33
Official
Hello angievdspuy,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided shortly.
Your reference number is SM130284.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided shortly.
Your reference number is SM130284.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***