Telkom still sucks, but these guys deserve a raise

I don't want to get into the gory details, but the long story short is that we were without internet for two days because Telkom stuffed up the transfer of our ADSL line to the holding pool. <br> <br> I spoke to about 6 different Telkom call centre agents, and of all of them, I was most thoroughly impressed by Nqobile Radebe's (from the Business Technical department) attitude, friendliness and willingness to go the extra mile to help me find a solution. Not only was he polite, engaging and attentive, but he also called back when he said he would (which is a scarce joy when dealing with Telkom). It is rare that I experience such quality service from...well, from anyone. <br> <br> An honourable mention should also go to Nkosi from the Business New Services department, who was equally helpful, friendly and willing to put in extra effort to help me find a solution to this problem.<br> <br> Telkom HR, if you read this, please congratulate these guys for me, and give them a bonus for excellent service.<br>