Telkom still sucks as always.

I logged a request to have my telephone line moved with Telkom. At first the service seemed to be excellent. I spoke to a lady called Roxanne who promised to try and speed up the process as my initial online request did not appear to have gone through. I then waited over a week to hear from the technician, which never happened. After numerous attempts to call and check online for the order information with no result, I managed to get through to a consultant after 15 minutes of holding. Only to be advised that my order had never been completed due to an internal IT issue. The IT issue was never logged and therefore my query would be delayed again. I had to wait at least 24 hours for the IT issue to be resolved before they could even complete my order.

I am fed-up with Telkom. I never seem to get anywhere. The mellow response from the agent, after I told her I would be cancelling my service, was a mere, "Please remember you have an active account with Tekom."

I have been a loyal Telkom user for years. Why should I have to beg to continue to be one. Surely it only takes a few minutes to try and make an effort to placate and assist a client. Rediculous service Telkom. Once again.