Telkom Still Sucks

So I was upgraded By telkom as they are doing away with the adsl lines. Not once was i i advised that there was a prorata that need to be paid. if i was advise i would have then made the decision on when to make the change so that it would not be firstly a surprise and would be in my budget. I was told i would only pay R599. this amount is still in correct. can you believe. If only there was fibre in my area. So now i have to get an affidavit done in order to dispute the pro rata amount. Telkom is useless when it comes to disclosure, Customer service or providing the optimal solution for a client