Hellopeter
Share Your Experience
JS
Jayesh S

1 reviews | Active since Jun 2015

06 Aug 2017, 15:01

Telkom still SUCKS!!

<p>Just confirmed with the call center agent that there was a mistake from Telkom using up my day time data plan instead of the Night surfer data and instead on rectifying the mistake she puts me on hold for 10 minutes and transfer me to the 'rate this call service'</p> <p>Please I need this fixed urgently!</p>

0
Replies (4)
Telkom
Telkom's reply08 Aug 2017, 15:22
Official

Hello Jayesh.s

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

JS
Jayesh S's update11 Aug 2017, 10:11
Reviewer Update

You've acknowledged your mistake, now when are you going to fix it!!!

Telkom
Telkom's reply04 Sept 2017, 18:21
Official

Hi Jayesh.s,

We apologize for the delayed response, kindly private message us your affected number and ID number for assistance.

Thank you,

Kind Regards,

Asithandile

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply08 Sept 2017, 12:40
Official

Hi Jayesh.s,

Thank you for your query,

please be advised that you need to be locked on Telkom coverage only when using the night surfer data, to avoid being charged from the all net data.

Meaning that roaming must be switched off when you are using the night surfer connection.


Regards
Launa
Telkom Social Media Team.

Best regards,