Telkom STILL steeling my money

This is now the second time I have to report Telkom for steeling money from me.

My cellphone contract is R250 a month and I put on R99 extra data ON every month by the 12th because for some reason (telkom cant tell me or help me with. I have tried ) my data does not last like always. (yet I put my data off during the day because I have wifi at work) BUT BESIDES THIS PROBLEM ASWELLLL.

THE PROBLEM NOW IS THE BILLING. My husband cellphone contract is R350 a month. so together it is R700. We put on a LIMIT on our cellphones the day we got our contracts IN THE STORE.

3 MONTHS LATER we phone because our billing is TOO high. Their excuse was THERE IS NO LIMIT SET ON OUR PHONES!!! angry and frustrated we paid and ASKED over the phone AGAIN please set a limit of R100 only , nothing over. Again went well for 2 months.

August we get a bill of R1141!!!!!!!!!!!!!!. wE PHONE AND ASK ***??????~!!!!! AGAIN...THERE IS NO LIMIT ON OUR PHONES!!!!!! AFTER PHONING FOR A SECOND TIME THEY SAID THE LIMIT WAS CHANGED TO R500. NOBODY GAVE THEM PERMITION TO CHANGE OUR LIMIT OR TAKE IT OFF!!!!!!!!!!!! HOW CAN WE BE HELD RESPONSIBLE FOR THAT BILLING.??!!! WE DID NOT GIVE CONSENT !!!!!!!

and as we talk to the call centre agent and ASKED for a case number SHE REFUSED TO GIVE US ONE!!! SHE REFUSED TO REPORT OUR PROBLEM!! SHE REFUSED TO PUT US THROUGH TO MANAGERS!! SHE REFUSED TO RECORD OUR CONVERSATION AND GIVE IT ON REQUEST!!

TO ME THIS IS '*****'!!!!!

I HAVE ASKED FOR STATEMENTS!!! I HAVE ASKED FOR INVOICES!!! I HAVE ASKED FOR DETAILED LEDGERS!!! I HAVE REPORTED THEM TO HELLOPETER BEFORE!!! FOR 2 YEARS THIS HAS BEEN GOING ON!! ON MY HUSBANDS CONTRACT IT BEEN GOING ON FOR 4 YEARS LIKE THIS!!! AND WE GET NOTHING OUT OF TELKOM!!!!

PLEASE NEED HELP!!!