Telkom still *****ing my money after trying to cancel for 5 months already

I am unable to cancel my telkom LTE.

In Sep I spoke to a consultant who sent me an email for cancellations. The email was incorrect so after couple weeks of no response I found that out when I looked for the email myself. I then sent the stupid cancellation email again in Oct. After another month I phoned and they told me to wait. December I went to see a branch manager and he would have taken things further.. Gues what.. Still nothing. Went to see him again in Jan. Gues what... Your still steeling my money....

How do I cancel my account ?? And you ow me R5000 already.. Is that gonna take another year to pay back ? Why can't I just log into my account and cancel a service. Why can't your branch cancel my service, why can't anyone on the phone in any of your departments cancel my service... *** telkom... Cancel my service and pay back my money.

This is the original email from your consultant on 3rd Sep 2017:

From: Sibukeli Kolondiya (S) ********** Date: Sun, Sep 3, 2017 at 2:43 PM Subject: Cancellation Form To: ********** **********

Good day, Brent.

I hope this mail finds you well. Please see attached the Updated Cancellation Form.

Please attach your scanned ID copy and send it through to ********** Kind regards

Sibukeli Kolondiya Representative - Customer Service E-mail: **********