1 reviews | Active since May 2014
Telkom - still *****ing from me after cancelling cellphone account in September 2016
<p>Two years ago I signed a telkom cellphone contract with TelkomN1City in Cape Town. When asked when I need to give them notice that I no longer want to use their services (and people stay away from Telkom's cellphone contracts), I was told that I need to do this two months in advance. Went back June, July and during August whereby I was told that I only need to do this end of September. End of September I went back to the shop and gave them notice - I was then told it was too late and will be billed for a portion of the month instead of the full R299 pm but that I don't have to worry for the contract is cancelled. En of September I was billed R49 which I could live with for they have explained that a portion would be billed. Then I was billed R98.08 again in October, and can you believe it that I just received a billed invoice for December payable 3Jan where they're charging me R122.29.</p> <p>And to top it all off - I signed the contract originally to get the Samsung S5 mini for my phone was ****** adn therefore for more than two years I have not used any minutes, sms's or data. And still I getting billed. UNBELIEVEABLE that after many requests going to the shop and sending emails and making phone calls to stop the contract we are still being billed. And I can bet you they will most probably request us to be blacklisted. Again UNBELEIVABLE service that one is getting from one of the biggest and well know companies in South Africa.</p> <p>It's a disgrace!!!!!!!!!!!!!!!</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
Your reference number is ***1.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
Your reference number is ***1.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
