1 reviews | Active since Aug 2015
Telkom Still refusing to cancel expired contract
This is another complain I am sending after I said that my initial complain wont be resolved by *********** TELKOM and they didn't disappoint, typical of them. Just received another bill for March 2016. <br> Telkom have been deducting money from my account for the past 7 months. I had a cellphone contract with them that expired on the 14th of August 2015. 17 July 2015 I went into the Telkom Store in Woodlands Mall in Pretoria to ask them to cancel my contract as I would not be renewing it (Reference Number ***4). However to my surprise Telkom kept billing me, deliberately ignoring my request. 11 December 2015 I sent out another cancellation letter to Telkom which was also ignored. Today I sent in another cancellation letter to Telkom which I expect to be ignored as well while they keep debiting my account ********ly. I have cancelled the debit orders but every month they keep taking. I am proceeding to lay a claim of ***** against Telkom because they have no excuse for this action and willingly violating my rights as a consumer and will require reimbur*****t for the money they have taken as well as the numerous R50 charges the bank charges me to reverse these forced debit orders.
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM220612
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM220612
Regards
Luleka
Telkom Social Media Team
