Telkom still refuses to rectify their ********** charges and will not get back to me

What the hek is wrong with Telkom? This is now the third complaint on hello peter and they are simply not bothering to respond or follow up. They are very quick to harass you and hand you over for collection and get their legal representative to phone and threaten you, but can’t even provide a copy of your contract or prove you agreed to charges or terms in the first place!!!!!! I can’t even get a phone call from them or even acknowledgement that they have stuffed up. ********** charges, fees for reversed debit orders when they have the wrong account details, not sending your contract, not reversing charges, not being honest not communicating and I can go on for a while. Telkom your service sucks, your account department sucks, your legal department sucks, you just suck. PLEASE, PLEASE , PLEASE , PLEASE , PLEASE can someone PLEASE just phone me back and sort this out? Or do we really have to go to court to resolve this? Because I’m very happy to exercise my rights under the CPA, NCA and sue you for my costs!