Telkom still not helping, after previous complaint

Hi Keagan<br> <br> Its now been 12 days, ADSL line is still down. I have send multiple requests to Telkom to assist, all you keep saying is you will get your team to investigate.. I have 8 replies from your twitter team saying, sorry they will investigate... nothing!!! is this really the best you can do? below is the response I got more than a week ago, and nothing still :<br> <br> Hello Spindle,<br> <br> Thank you for making contact with us <br> <br> <br> This response serves as confirmation that your query has been received.<br> <br> As per the pening fault reference, fault is current with dispatch. We have escalated the fault and generated escalation REF NO : 7831 with a request for urgent tech support. The tech will make contact once en route.<br> <br> <br> Interaction ***<br> <br> Kind Regards<br> Keagan <br> Telkom Social Media Team