Telkom still not helping

The exchange i am connecting to is not working. Please arrange for someone to come and test the thing<br> <br> My 4mb line that i am paying for is running at 0.7mb<br> <br> i have opened multiple faults and used the social media channels over the last year.<br> <br> The problem is happening since january 2015. Its 13 months now.<br> <br> Please help. There has to be someone who can come and check because i cant be the only person i the area with problems<br> <br> Kind regards<br> Marius<br>