Telkom still not getting back to me Your ***

Please see reference and communicatin below. 11days ago you guys told me you will get back to me and till today still nothing has bee done. going for its 3rd month now soon without any telephone or internet line. Its time to contact the ombudsman

below is the last hellopeter review:

After almost 2 months, nothing has been done It is going for its 2nd month and we still have not been serviced. We moved to a new home and cancelled our line at the old residence. We have been trying for weeks now just to get our phoneline/adsl line sorted with Telkom. We have sent in the application beginning of July already. We were told 7-14 working days. Last week finally the technician contacted us out of the blue and advised there is no line or a problem with the line, he was on his way to us, but something came up and will only come out in 2 or 3 weeks time. What nonsense is that. You were scheduled for that time and just cancel and after already waiting weeks, why must we wait another few weeks? The call centres is not helpful either. Even if you escalate nothing gets done. Even emailed the support team a few times. only got one response and never again. 

Official private business reply

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your Reference: AI **********

We apologise for any inconvenience caused.

Regards, Moenieb. Telkom Social Media Team.

 18 Aug 2017, 16:27 11 days ago

 24 Aug 2017, 6:20 5 days ago

DShep: You said last week this response. Its again a week later and no one contacted or came out like you said "attending". Im gonna contact the ombudsman.