WA
Will A

1 reviews | Active since Jun 2011

17 Mar 2016, 12:14

Telkom still not fixed line after 5 weeks

This is in reference to a previous complaint i made last week : http://hellopeter.com/telkom/complaints/adsl-still-not-fixed-for-over-3-weeks-***<br> <br> Dear Luleka/Telkom<br> <br> This is now becoming ridiculous. A guy came over both Saturday and Sunday and couldn't fix the fault. He said he would need to escalate it. Then on Monday i received an SMS saying the fault was fixed when it wasn't. <br> <br> I rang up telkom who said they would reopen the fault (***) . Then i ring up today and the lady tells me there is no open fault and now she must open a new fault (***) . <br> <br> So now i havent had proper internet for 5 weeks and this is terrible as i am trying to run a business from home. I am going to consider leaving TELKOM unless this is fixed soon . I cannot wait anymore and you can understand my frustration. This is not fair<br> <br> Will Addison

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Replies (1)
Telkom
Telkom's reply17 Mar 2016, 15:45
Official
Hello whytefire,

As per our email correspondence, we currently attending to the query and will be in contact with further progress.

Regards
Noleen
Telkom Social Media Team