Telkom still no feedback

Last week Monday i got a response from Telkom on Hellppeter, it is now a week later and still no feedback.<br> This is absolutely shocking!!!<br> <br> Is this really your quality of service?<br> <br> This is what i got last week:<br> <br> Hello LPGC,<br> <br> Thank you for making contact with us <br> <br> This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.<br> <br> We do apologize for any inconvenience we have cause to you.<br> <br> Should you need to contact us for any further questions please contact us via Email: [Email Removed]<br> <br> <br> Your reference number is: SM152717<br> <br> Regards<br> Luleka <br> Telkom Social Media Team<br> <br> Can someone please help me?????