Telkom still listing a prescribed debt from 2022 on my credit profile

I am extremely frustrated with Telkom. There is a Telkom account on my credit profile that was last updated in 2022. It is now years later, and this debt should be prescribed in terms of South African law. Despite this, Telkom is still listing it and damaging my credit profile. I have not made any payment, nor acknowledged this debt in years, yet it continues to affect my credit score unfairly. I would like to know: Why is Telkom still listing a debt that should be prescribed? When will this be investigated and removed/updated from all credit bureaus? Why must customers struggle to fix issues that seriously affect their financial lives?