Telkom - Still Hellkom

DO NOT GET A TELKOM ACCOUNT - Even if you in a pit of fire and the only thing that will save you is signing up to Telkom – don’t do it! (its worth the read) I cancelled my account with Telkom 2 years ago. I received a notification that the cancellation reference number had been dealt with and will be closed shortly (should have known purely by the use of the word "shortly" that is was too good to be true in a Telkom context).

Three months post my account had been cancelled and inactive, Telkom continue to invoice me. I call in to ask what’s going on, apparently my cancellation wasn’t reflecting on their system but i needed to rest assured they going to inform the accounts department "immediately" (another red flag word).Telkom eventually stop sending me invoices, I’m thinking GREAT, the nightmare is over. That’s until i get a call from Black & Associates wanting to know when I’m going to settle my account with Telkom (which by the way i no longer have because it was "immediately " cancelled). I get a hold of Telkom AGAIN, now after an entire year post my cancellation: “Don’t worry madam, we will correct the invoice and you can settle the correct amount which is only the 30day notification period and then we will send a notification to our credit management depart to de-list you. We will also send you a copy of the email”. Great fantastic (one would think if it were ANY other service provider in ZA).

Another month goes by, another extremely rude phone call from Black & Associates notifying me that nothing has been settle. I call Telkom again: “Sorry mam, it seems the lady who helped you before (Ms LutiS) didn’t do a correct job so nothing was done – but hang on the line ill quickly draft the email and send it right away and also notify the manager. Within 7 days you will have a copy of the de-listing request and you will be de-listed”.

But…here we are AGAIN, another month later, another excessively rude phone call from Black & Associates and still nothing done. I CALL TELKOM AGAIN: “Mam, I’ve just spoken to our accounts department, it seems since the query arrived at their desk three weeks ago, nothing has been done!” WOW! I asked to be put through immediately to the Head of the de-listing department – her name Charmaine Dafel. The agent wouldn’t put me though, instead I get given her direct line. I call over and over and over – and in true Telkom fashion – no one picks up to do their job.

Telkom wont only attempt to ***** your money, but they will ***** your time and ruin your credit reputation simply because they are *********** at doing their job and could not care less for their clients.

Hopefully this will reach the right eyes and I will finally get rid of this nightmare!