Telkom still have not paid double deducted premiums back

So further on. After visiting Telkom 3x and receiving a phone call from them money that they accidentally deducted on the 15 double premium has stil not been refunded. The lady at the branch said 3 days, the lady that called me said 11 which has gone by. Yesterday man at Cape Gate branch said 14 working days. So yes month end already and still waiting. TELKOM SA!!