Telkom still have not cancelled my landline after my application 8 months ago

<p>On 8th October 2016 I emailed the required documents to Telkom requesting them to cancel my landline as I have changed to fibre and no longer need my landline service. I received acknowlegement of my application indicating that I would be contacted within 21 days. I had no response after this and then resent the email on 9th January 2017. </p> <p>On 4th February 2017 I phoned and spoke to one of their advisors and as requested by her, I emailed the cancellation email and documents from 8th October 2016. Her email address was ********** She had promised to escalate my request. I had no response from her and then re-emailed her on 1st March 2017. I have still had no response from her.</p> <p>Again, I called the call centre on 13th May 2017 and spoke to Nompumelelo ********** who requested me to email my documentation to her as she would take it up with her superiors. I had no response and re-emailed her on 30th May 2017 again without resonse.</p> <p>I cannot accept this poor response as I have been paying for a service that I don't use for over 8 months. I do not know what i should do. I could stop paying for the landline however my fibre service is with Telkom through my internet service provider and I don't want to compromise this.</p> <p>Very Annoyed!!</p> <p>Alan Crawford</p> <p> </p> <p> </p> <p> </p> <p>za)</p>