Telkom Still Dragging their feet to install line!

After a single email was sent to me with regard to my previous complaint, Telkom still fail to deliver a line installation for us. It's been 3 weeks since I ordered the line. A technician was supposed to come last week Friday and then Monday. Needless to say that they have yet to arrive. Upon contacting Telkom, a consultant told me that they are having an overflow of requests and that they needed to rearrange the technician so he can \do a proper job"(because that only happens upon special requests apparently). Tomorrow they are scheduled to come out again. I fear this will not happen"