Telkom still dont care..

My poor mom in law was called by a Telkom person a while ago and told that copper is being discontinued and she MUST switch to the new wireless service. No choice in the matter, a few weeks later a phone arrived and thereafter a SIM. After a few days of here and there the new phone was working, then she got the bill, so even though copper is out, they still bill that portion into the new account. 3 Neighbours all get billed different amounts even though they are supposed to be on the same basic package.. Since she lives out of Cape Town we arranged to fetch her and take her to a Telkom store, sadly Tygervalley which seems to be the worst Telkom store around. The lady was not very interested in listening to her, just keeps saying that Telkom have moved all clients to a new package as of 1 August. I try and check this on their web site but get a 504 gateway timeout error. What a useless bunch...they clearly dont care about the customer at all. The super new phone service is actually more off than on too, so much for the old copper being bad, can count on one hand the amount of issues she had with it. As soon as fibre is in the ground we will cancel the landline and port the number to a VoIP provider. Then Telkom would have lost another customer, soon the town will all follow suit and Telkom will loose business from an entire town. This is clearly not a very sustainable model they are following but as the attitude of the person in the Tygervally store clearly depicts, they just dont care..