Telkom STILL disaster

10 months of begging/pleading/asking/complaining and my problems which started with a simple request to transfer my line appears to be multiplying rather than being resolved. Telkom have finally conceded that I should not have been charged for two lines and two internet connections after they were unable to transfer my landline and sold me a WR200 landline and internet system. However, even though I am still a Telkom customer and paying for Internet they have told me that in order to keep my existing Telkom email it will cost me an extra R20.00 per month ... I have gone onto the Telkom Internet site where it states very clearly that I am entitled to a free Telkom Email address - so I fail to understand the reason for an extra charge. Needless to say their call center or rather their disaster center is as unhelpful as ever and unable to give me a reason for this ..... so for the second time this year I am unable to access my emails ...and merely shake my head in despair.