TF
Taryn F

1 reviews | Active since Mar 2012

16 Feb 2016, 02:25

Telkom still debiting-4 months no contract

I recently immigrated to Australia. Before I did so, I went into the Eastgate Branch and cancelled my longstanding H8ta 10GB monthly data bundle. The man I spoke to told me it was cancelled and because it was the end of the month, no further debits would be taken out of my account.<br> I recently checked my SA account and see that a debit has been taken out of my account every month since then, despite me getting confirmation of the cancellation.<br> Please get someone to email me immediately regarding the refund of my money back into my account. The incompetence and subsequent unauthorized debits out of my account without a valid contract infuriates me, and I will take this further is someone does not rectify this immediately

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Replies (1)
Telkom
Telkom's reply16 Feb 2016, 04:52
Official
Hello Taryn F,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM201131

Regards
Noku
Telkom Social Media Team