Telkom still debit our money thought the account has been cancelled

Telkom a staff named Juanita (***)confirmed to us our account *** has been cancelled and terminated on 5 October 2019.

However when we ask since the account has been cancelled, why Telkom still debit the amount R 2,419.04 on 25th October, 2019 and R 2,832.62 on 6th Nov. 2019 from our bank account, a guy named Thembisa Tayi (***) said the account has not been cancelled.

When we sent back to Thembisa Tayi to clarify why Telkom has confirmed the account has been cancelled, now tell us is not cancelled again, what happens in Telkom? Nobody reply again.

So you just know how to debit the money from our account, never concern that we are losing money for nothing.

The email has been sent to : ***, ***, ***, ***