TH
Timothy H
1 reviews | Active since Mar 2012
07 Dec 2015, 14:50
Telkom still debit account after account cancelled
After moving at the end of August, I was told only in October that I cannot move my line. I then cancelled my ADSL account and in November I took out a month to month LTE package.<br> I am still getting debitted each month even though my account was cancelled months ago.<br> I am still waiting to be refunded by Telkom for all the money have taken *******ly as well as for compensation.<br> <br> I was now debited again on Saturday 5 December for a random amount of R343.20 (TELEPHONE ACCOUNT TELKOM SA ***)<br>
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Telkom's replyOfficial
07 Dec 2015, 16:29Hello tim***,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175682
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175682
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 16:29
Official
Hello tim***,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175682
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175682
Regards
Narriman
Telkom Social Media Team